Collect payment: from late to paid

Process map by Brian. 18 steps, 2 layers. Tags: business, finance.

1. ERP: The invoice reaches its due date
2. ERP: Paid?
3. Collections: Apply the payment and close the invoice
4. Collections: Friendly reminder 1 day past due
5. Customer: Pays?
6. Collections: Call: ask what is blocking payment
7. Customer: Is there a real problem?
8. Collections: Fix it: resend the invoice, correct the PO or agree a plan
9. Collections: Firm notice at 30 days past due
10. Customer: Pays?
11. Sales rep: Sales rep escalates to the executive sponsor
12. Customer: Pays?
13. Finance manager: Pause service; agency or write-off?

Read this process as Markdown

$Business $Finance All process maps