Fulfillment: deliver what was sold and get the customer live
Process map by Brian. 9 steps, 1 layer. Tags: business, operations, delivery.
- Operations: Turn the signed deal into an order
- Order system: Check stock, capacity and dates
- Operations: Can we deliver on time?
- Field and implementation team: Deliver, install or implement
- Operations: Onboard the customer and train them
- Customer: Use it for the first time
- Operations: Is the customer getting value?
- Operations: Hand over to the service team
- Operations: Reset expectations and expedite