Finance: bill the customer and get paid
Process map by Brian. 10 steps, 1 layer. Tags: business, finance, accounting.
- Billing team: Know what is owed from the order or the subscription
- Billing team: Create and send the invoice
- Customer: Receives it and pays
- Bank: Does the payment arrive on time?
- Billing team: Apply the cash to the invoice
- Billing team: Close the books for the period
- Collections: Send reminders and call the customer
- Collections: Is there a dispute?
- Billing team: Fix the invoice or issue a credit
- Collections: Escalate or write off as a bad debt