The whole business on one page: prospect, sell, deliver, serve, bill, repeat

Process map by Brian. 22 steps, 2 layers. Tags: business, operations, overview, strategy.

1. People, product and leadership: Run the business: win customers, and build what serves them
2. The customer: A buyer has a need
3. Customer-facing teams: Prospect: create demand and find buyers
4. Customer-facing teams: Is the prospect a fit?
5. Customer-facing teams: Sell: win the deal
6. The customer: Do they sign?
7. Operations and finance: Deliver: fulfill the order and onboard
8. Customer-facing teams: Serve: support and keep them successful
9. Operations and finance: Bill: invoice and collect
10. Customer-facing teams: Repeat: renew, expand and learn
11. The customer: Does the customer stay and buy again?
12. Customer-facing teams: The loop starts again with a happier customer
13. People, product and leadership: Fix what lost them, so the next customer stays
14. Customer-facing teams: Learn why and go back to prospecting
15. People, product and leadership: Hire and grow the team
16. People, product and leadership: Build, buy and ship the product
17. People, product and leadership: Plan, fund and steer the business
18. People, product and leadership: These three support every step of the loop above

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$Business $Operations $Overview $Strategy All process maps